Vsee Telemedicine

Posted By admin On 29.04.21

Telemedicine COVID19 Patient Information

Book a video visit
You can now get care from the comfort and safety of your home. We are creating new ways for you to get the care you need especially during these challenging times. We are pleased to offer video visit to new and existing patients for primary care, specialty care and urgent care.
*Not all visits are appropriate for a TeleMedicine video visit. Our team will help determine if a TeleMedicine video visit is the right fit for your medical needs.
Book your video visit with your primary care provider!
Call to make an appointment:
Phone: 1-719-284-3049 ***Press 4 to connect with our Mountain View Team.

VSee Cloud Clinic is a complete online medical office for doing secure telemedicine video visits. It includes the VSee Waiting Room with patient self-schedul. VSee support staff hours are from 6AM-6PM PT (Mon-Fri). TeleMedicine offers patients an opportunity to connect with their care team by phone or video. Your care team can assess and treat medical needs, such as:. COVID-19 (Concerns regarding mild to moderate symptoms or possible exposure). Clearance to return to work after illness.

Need care now? Now offering Urgent Care video visits!
Our partner at Optum Urgent Care are pleased to offer video visits for certain medical conditions. To schedule your Urgent Care video visit call the Optum Urgent Care team at one of the locations below:

Monument Urgent Care
15909 Jackson Creek Pkwy.
Monument, CO 80132
Call to make an appointment
Phone: 1-719-488-9933

Medical Center Point Urgent Care
1633 Medical Center Point
Colorado Springs, CO 80907
Call to make an appointment
Phone: 1-719-636-2999

Roundhouse Urgent Care
600 S 21st St.
Colorado Springs, CO 80904
Call to make an appointment
Phone: 1-719-635-5900

How does the VSee Clinic work? Why is it the best choice for your practice? Join Kyle and learn how VSee's simple telemedicine platform makes it easy to virt. If you have any technical issues, please contact support at help@vsee.com. VSee support staff hours are from 6AM-6PM PST (Mon-Fri).

What is TeleMedicine

TeleMedicine offers patients an opportunity to connect with their care team by phone or video.
Your care team can assess and treat medical needs, such as:
• COVID-19 (Concerns regarding mild to moderate symptoms or possible exposure)
• Clearance to return to work after illness
• Follow up of stable chronic conditions
• Routine medication refills
• Runny nose, mild to moderate sore throat, mild to moderate cough, possible pink eye
• Possible urinary tract infection
• Mild to moderate mood changes
• Localized body rashes
• And more…

In order to deliver secure care, we are offering video appointments through VSee. VSee is video appointment platform, which allows patients to securely connect with their care team in a video setting. Please review the steps below to schedule a video visit.

How to schedule a video visit

1. Call our team at 1-719-284-3049 and request a TeleMedicine video appointment
2. During your call you will receive instructions on how to access your video visit through VSee, a video visit platform
3. To access your appointment follow these steps:
Log in to the VSee application. VSee works on most devices and browsers with a camera. Your experience will be best on a computer using Chrome as your browser. Please select the device you will be using for your visit for the appropriate user guide:

Android Tablet or Phone → Telemedicine Patient Android Tablet or Phone generic use.pdf
Apple Tablet or Phone → Telemedicine Patient Apple Tablet or Phone generic use.pdf
MAC Computer → Telemedicine Patient MAC Computer generic use.pdf
Windows Computer → Telemedicine Patients using Windows Computer generic use.pdf

Ten minutes before your appointment, enter the virtual waiting room through the VSee video visit application or website.

You will be placed into a virtual waiting room to see your provider. When your provider is ready, he or she will begin your video conference.

TeleMedicine FAQs

Can I get my prescriptions refilled?
Yes, you can get a prescription refill via a TeleMedicine visit.
Will my insurance cover this?
Coverage is dependent on your insurance policies. Please note that there may be a co-pay associated with this visit.

What if I don’t have access to internet?
If you don’t have internet, your phone is a great option for completing your video visit. Please note, standard data rates apply when using your cell phone data plan for a TeleMedicine visit.
What if I don’t have a device with a camera?
A TeleMedicine visit over the phone is a great option.
What if I need an in-person appointment?
We are still conducting essential in-person appointments. If you or a family member is in need of an in-person appointment, this is still available.
What if I need lab work?
If deemed necessary your provider can order your labs through a TeleMedicine visit and will then give you instructions on how to have these drawn with limited exposure to others.

Troubleshooting

VSee TeleMedicine technical support
Phone: 1-844-852-9225
Email: support@vsee.com
Support hours:

Mon. – Fri., 7 am – 7 pm
Sat. – Sun., 8 am – 5 pm

When should I contact the VSee Technical Support Team versus my provider's office for questions?

Contact VSee Tech Support Team if:

You are having trouble downloading the application
You are experiencing difficulties with the performance of the application once you have downloaded it, or need general help getting set up on the platform

Contact your provider’s office if:

You need to schedule an additional TeleMedicine appointment
You need to change/reschedule an existing TeleMedicine appointment
You have any questions specifically related to your health or are in need of general medical advice

The CDC has announced that it is “aggressively responding to the global outbreak of COVID-19 and preparing for the potential of community spread in the US.”And a key recommendation is the use of telehealth solutions and virtual visits.

We offer you the option that will allow new patients to make virtual visits without creating an account. They simply click 'Enter the waiting room', fill out an admission form with the consent of telemedicine, and then drop into a patient waiting line.

Providers receive mobile or portable notifications when patients are in line. They can quickly scan the patient queue for top complaints and rank the most severe cases to handle first.

The patient does not need to download any video plugins and can start a video consultation. (* Note: the video in the browser is compatible with Chrome, Firefox and Microsoft Edge).

Step 1:

Vsee Telemedicine

Step 2:

Step 3:

Train one nurse or doctor to staff the hotline, and go live. Steps 1 – 3 can normally be done within 24 hours.

Step 4:

If your patient load increases, you can easily add more providers to cover the hotline – where VSee distributes your patient load across your pool of providers similar to the way Uber sends car requests to its pool of drivers.

Step 5:

If the patient load is high, you can also add a virtual front desk (e.g. customer service representative, MA, nurse, etc.) to engage with the patient via chat or video call first. The front desk can route the patient to a nurse, doctor, or specialist as necessary. The Virtual front desk is highly recommended since it improves patient satisfaction and provider productivity.

Step 6:

If the patient has chronic conditions, you can ship medical devices (e.g. digital thermometer, blood pressure cuff, etc.) to the patient’s home so you can remotely monitor them.

Step 7:

VSee can also create your own branded telemedicine mobile app within a few weeks. In addition to virtual visits and remote patient monitoring, you can also use your branded mobile app to push the latest health news and other announcements to the patients. Contact Us for more details.

Telehealth-1 – VSee’s unique telehealth platform makes it possible for hospitals, urgent care centers, and community health centers to staff and distribute workloads in the way that is most efficient for your particular organization. It gives you the ability to build effective telehealth workflows and to manage multiple work sites and remote providers online – whether for the coronavirus, seasonal flu, or other high volume issues.

Caring for patients in quarantine imposes health risks to the medical providers. The key to minimizing infection is decreasing the number of times they must break the quarantine boundary. Common quarantine procedures includes:

putting on and taking off heavy biohazard suits that are hot inside and hard to maneuver in
getting sprayed down with chemicals to kill the virus
burning any used suits to prevent the spread of the virus (in the case of Ebola)
Even with all this protective gear and safety measures, every time providers have to break the quarantine line, it means there is a chance for the virus to spread.

Here is how you can quickly set up VSee to create a telehealth quarantine solution to minimize the need for providers to break the quarantine boundary.

Have both the patient and medical staff create a free VSee Messenger account. This will allow them to securely communicate via chat and video. You can create one here:

• Step 1: Put a small form factor computer (~$299) in the quarantine room

• Step 2: Attach an HD pan, tilt, zoom camera (we recommend Logitech or Minnray) to the computer. VSee features remote PTZ camera control.

• Step 3: Attach a USB screen capture device (~$99) to the video output of the vital sign monitor, and connect the USB to the computer. VSee allows you to stream the vital signs to the remote providers.

• Step 4: Set VSee on auto-accept for the medical provider account(s). (A normal VSee call requires the callee to accept a call. Auto-accept allows a named set of user accounts to connect without the callee having to accept the call.)

• Step 5: Have a single remote staff monitor 30-100 quarantine rooms this way.

Similar to the configuration 2, VSee can add a hardware to use the TV in the patient room as a telemedicine terminal, where we can do semi-transparent overlay of

Vsee Telemedicine Kit

medication reminders,
patient instructions, and
video calling on live TV.
You can also do Amazon Alexa integration such as “call nurse” that would launch VSee and connect to the nurse on call.

Contact Telehealth-1 for Coronavirus Telehealth Advising
Please contact us if you would like more in-depth advice regarding the implementation of the solutions. Our system been involved with implementing the solutions listed here and is available to advise your hospital and government on how to go live with your coronavirus telehealth solution.